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ARIA Scan support
ARIA Scan is available for iPhone and iPad. For help with receipt capture, search, reminders, sync, access, privacy, or the current app, contact Estuaire Studio.
Troubleshooting
A receipt is difficult to capture
Flatten the receipt, improve the lighting, and include its edges. If camera capture does not work, check camera permission or import an existing image from Photos or Files. Manual entry remains an alternative.
The recognized amount or date is wrong
Compare the extracted merchant, date, currency, and total with the original receipt. Correct the fields before saving, or edit the saved purchase. Check for an existing copy before importing the same receipt again.
I cannot find a purchase
Clear active search filters and try a shorter merchant or item name. Check the saved purchase details if a name was recognized incorrectly. A search or intelligence answer can only help with records in your library.
A return or warranty reminder did not appear
Open the purchase and check its saved deadline. In device settings, check that ARIA Scan can send notifications, including your Focus and Scheduled Summary settings. Confirm eligibility and dates with the retailer or manufacturer, not with the reminder alone.
Pro access is missing
Use the Apple Account that made the purchase and look for the app’s restore-purchases option. If access is still missing, contact us before buying again. You can export your records with the free plan; protect your data before deleting or reinstalling the app.
Helpful details to include
- What you were trying to do
- The screen or feature involved
- Your app version, device model, and iOS or iPadOS version
Keep receipt images, purchase details, passwords, and full payment-card numbers out of your first message.